Support
Stuck on something?
A person reads every email.
Whether it's the mobile app, the parent portal, cameras, or billing — email us and we'll sort it out. We usually reply within one business day.
Answers you can grab right now
→
Parent portal
Where to log in for daily reports, messages, and photos of your child.
→ Using AI features
Every AI feature, where to find it, and how staff approval works.
→ Asking the assistant
What you can ask, what it can see, and what it will never do.
→ Cameras & setup
Which cameras work with TinyGuard and how the Pi plugs in.
→ Security & HIPAA
How video and records are protected. BAA on request.
→ Privacy policy
What we collect, why, and who can see it.
→ Pricing & billing
Current plans and what's on your invoice.
→ Resources
Guides and printables for directors and staff.
Urgent account or safety issue? Put URGENT in the subject line — support@tinyguard.co.