tinyguard
← Privacy Policy
tinyguard
← Privacy Policy
Effective: May 19, 2026. TinyGuard LLC, 7428 SW Ashford St, Tigard, OR 97224. Questions: del@tinyguard.co
TinyGuard provides a cloud-based management platform for childcare and elder care facilities, including live video monitoring, care event logging, attendance tracking, staff management, family portal communications, billing, Electronic Visit Verification (EVV), and compliance reporting (the "Services").
To use the Services, you must: (a) be a legal entity authorized to operate a care facility; (b) agree to these Terms; and (c) complete account setup including providing a valid payment method. You are responsible for all activities under your account.
HIPAA-regulated facilities must execute a Business Associate Agreement with TinyGuard prior to using features that involve Protected Health Information. See our BAA.
TinyGuard offers a 30-day money-back guarantee on subscription fees and hardware, starting on the date your Pi device is activated. During this period you receive full access to the platform at your selected plan tier.
A valid payment method is required at signup and is charged at activation. If you cancel within 30 days of activation, we refund your subscription fees in full and accept return of the hardware in any working condition for full refund of the hardware cost. Standard ground shipping is provided in both directions.
After Day 31, refunds are governed by Section 6 (Cancellation).
Founding Partner subscribers: the refund terms in your executed Founding Partner Agreement govern your subscription and hardware refunds and supersede this Section to the extent they differ.
TinyGuard offers the following subscription plans. All prices are in USD. Base price is per facility per month; per-child rates are assessed against your enrolled census.
| Plan | Base/mo | Per child/mo | Cloud recording | Camera limit |
|---|---|---|---|---|
| Free | $0 | $0 | None (local only) | Unlimited |
| Starter | $99 | $2.00 | 30 days · 60 GB | 8 |
| Standard | $199 | $2.50 | 60 days · 500 GB | 16 |
| Professional | $399 | $2.50 | 180 days · 4 TB | 32 |
| Enterprise | $1,499 | $0 + $3/cam over 24 | 365 days · 10 TB | Unlimited |
Storage overage on Starter, Standard, and Professional plans: $0.05/GB/month. Professional and Enterprise plans include 24 cameras in the base price. For brands operating multiple facilities, volume discounts of 15%, 25%, or 35% apply at 3, 10, or 25+ locations respectively (minimum aggregate billing may apply).
TinyGuard reserves the right to modify plan pricing with 30 days' written notice to the facility owner's email address on file.
Subscription fees are billed monthly on the anniversary date of your plan activation. Fees are non-refundable except as required by law or as described in these Terms. Partial months are not refunded upon cancellation.
Payment processing is handled by Stripe (cards) and Dwolla (ACH). By providing a payment method, you authorize TinyGuard and its payment processors to charge you for applicable fees. Facility billing invoices are available in the dashboard.
If payment fails, TinyGuard will retry the charge and notify you by email. Accounts more than 30 days past due may be suspended. Data is retained during suspension and restored upon payment.
Tuition billing (collecting tuition from families on your behalf) is an add-on feature that may carry separate processing fees. Tuition funds are processed through Stripe or Dwolla and disbursed to your facility's account.
The Raspberry Pi device shipped to your facility remains the property of TinyGuard LLC. Hardware purchased separately from our store is owned by you upon delivery.
Upon cancellation or termination of your subscription, you must return the TinyGuard-provided Pi device within 14 days using the prepaid shipping label we provide. If the device is not returned within 14 days of the label being issued, a $399 hardware fee will be charged to your payment method on file.
You are responsible for the physical security of any TinyGuard hardware at your facility during the subscription term.
Cancel anytime before Day 31 at no charge. Email del@tinyguard.co or cancel through the dashboard. No payment will be processed.
Cancel with 30 days' written notice to del@tinyguard.co or through the dashboard. You will not be charged beyond the current billing cycle after your notice period ends. If you cancel mid-cycle, you retain access through the end of that paid period.
Your data remains available for export for 30 days after your subscription ends. After that 30-day window, all facility data is permanently deleted from our systems. Export your data before cancellation to avoid data loss.
Your data is yours. All facility data — care records, children's information, videos, billing records — belongs to your facility. TinyGuard processes it on your behalf.
You may export all your data in CSV/JSON format at any time through the dashboard. TinyGuard does not sell your data to third parties.
By using AI features (daily reports, observations, incident analysis), you grant TinyGuard the right to transmit relevant care data to our AI subprocessors (Anthropic, OpenAI) for the sole purpose of generating the requested content on your behalf.
If you enable cloud recording, you grant TinyGuard the right to store and serve video segments on your facility's behalf via Cloudflare R2. By granting this right, your facility warrants that it has obtained all required consents from families, guardians, and residents under applicable law, including COPPA (for children under 13) and applicable elder care privacy statutes.
You agree to use the Services only for lawful purposes. You may not:
TinyGuard is a monitoring and management tool. It does not replace required staff supervision ratios, safety inspections, or regulatory compliance measures. TinyGuard LLC is not liable for incidents that occur at your facility, regardless of whether cameras were operating.
TinyGuard may suspend access immediately for material violations of this section and terminate the account if violations are not cured within 14 days of notice.
TinyGuard uses trusted third-party service providers to operate the Services, including payment processors (Stripe, Dwolla, Plaid), cloud infrastructure (Cloudflare, Neon), email and SMS delivery (Resend, Twilio), and AI providers (Anthropic, OpenAI). Your use of features that rely on these providers may be subject to their respective terms of service and privacy policies.
We do not authorize third-party providers to use your data for any purpose other than providing services to TinyGuard. A current list of subprocessors is maintained in our Privacy Policy.
TinyGuard retains all rights to the platform software, branding, and technology. You retain all rights to your facility data. Nothing in these Terms transfers ownership of either party's intellectual property to the other.
You grant TinyGuard a limited license to use your facility name and logo for the purpose of operating and displaying your account within the platform (e.g., your subdomain at yourf facility.tinyguard.co). This license terminates on account cancellation.
AI-generated content (daily reports, suggestions) produced using your facility's data belongs to your facility. TinyGuard does not claim ownership of that content.
To the maximum extent permitted by law, TinyGuard LLC's total liability arising from or related to these Terms or the Services shall not exceed the amount you have paid to TinyGuard in the twelve (12) months preceding the claim.
TinyGuard LLC shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of data, revenue, or business opportunities, even if TinyGuard was advised of the possibility of such damages.
The Services are provided "as-is" during the trial period with no guaranteed uptime. Paid subscribers may request an SLA from TinyGuard; Enterprise plan subscribers may request a separate SLA with defined uptime commitments and support response times.
Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any liability that cannot be excluded by law.
TinyGuard LLC reserves the right to update these Terms with 30 days' written notice to your account email. Continued use of the platform after the notice period constitutes acceptance of the updated Terms. If you do not agree to material changes, you may cancel your account before the effective date of the change.
These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles. Any disputes arising from or related to these Terms or the Services that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules in Washington County, Oregon, except that either Party may seek injunctive relief in court for intellectual property violations or data security breaches.
This Terms of Service does not constitute a Business Associate Agreement. HIPAA-regulated facilities must execute a separate BAA with TinyGuard.
Email del@tinyguard.co or call (510) 686-3357. We're a small team and we answer directly.